Privacy Policy

Last updated: July 10, 2026

1. Introduction

Welcome to Gx Parking ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (including our WebView application available on the Google Play Store). Please read this privacy policy carefully.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the application, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the application.

• Personal Data: Phone numbers, full names, email addresses, and passwords used for account creation and authentication.
• Operational Data: Vehicle license plate numbers, vehicle types, parking duration, and related transaction data entered by staff (Parking Men) during operations.
• Device Data: When accessing via our mobile application, we may automatically collect device information (such as IP address, browser type, operating system, and device identifiers) necessary for providing the service and ensuring security.

3. How We Use Your Information

We use the information we collect or receive for legitimate business purposes, including:

• To Facilitate Account Creation and Logon: Your phone number and password are required to authenticate your access securely.
• To Provide and Manage Services: Tracking parking operations, calculating fees, and generating financial analytics for branch owners and administrators.
• To Protect Our Application: As part of our efforts to keep our application safe and secure (for example, for fraud monitoring and prevention).
• To Respond to Legal Requests: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following situations:

• Role-Based Access: Your data (such as staff details or vehicle logs) is visible to authorized personnel, such as Parking Owners or Super Administrators, strictly for operational management.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Retention and Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Account Deletion: You have the right to request the deletion of your personal data. Users can request account deletion by contacting their respective Administrator/Owner, or by emailing our support team. Upon request, we will securely delete or anonymize your personal information, except for data required to be kept for financial auditing purposes.

6. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Passwords are securely hashed, and our databases are protected against unauthorized access. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your rights regarding your personal data, you may contact our Data Protection Officer at:

Email: [email protected]
Phone: +251941661134